Tag: Email Marketing Software

Opportunities with consumer rights

The Consumer Rights Act (the Act) has been on the statute books for over a year and it is remarkable that so many companies have failed to comply with its provisions. Casual surfing will reveal any number of offences and email marketing seems to be worse in certain specifics. Should you bother to check if … READ MORE »

What to do with returns?

There is ample evidence to show that a simple and straightforward returns policy increases customer confidence and therefore purchases. We also know that if the process is delayed, difficult or there are obstructions, subscribers to your email marketing lists will tick the box to unsubscribe. Clearly, it is in your interests to devise a procedure … READ MORE »

All data sources have value

The returns from an email marketing campaign are comfortingly dependable. There can be no arguments about the raw data although it does have to be interpreted to an extent. But there are other sources of information that can be used with such metrics to target subscribers. Further, not all subscribers are created equal and calculating … READ MORE »

What happened with data in 2016?

2016 was a turbulent time for email marketing although perhaps not as concerning as the pundits suggested it would be. We went from tragedy to, at worst, tragedy put of. Brexit terms are unlikely to be settled for some time and uncertainty is the enemy of commerce. We have had suggestions, promises and pointers, but … READ MORE »

The Consumer Rights Act one year on

We recently covered the latest EU sweep of websites in which it found a surprising number of errant websites with regards conforming to the Directive on Consumer Rights. In the UK we have the 2015 Consumer Rights Act which extends the provisions of the Directive. Regardless of what happens with Brexit, it is probable that … READ MORE »

Sweepstakes in prosecutions

The EU has recently concluded a number of sweeps of websites to check for, in the latest one, compliance with the Consumer Rights Directive (CRD), in particular pre-contractual information requirements. In addition to all EU countries they included Iceland and Norway as well. Whilst email marketing companies were not specifically targeted, we all depend on … READ MORE »

Making returns work for you

The thing with email marketing is that your customers will probably not have seen your product, tried it on or been shocked to discover that it doesn’t have a  USB3 port despite this being explained clearly in the email. Your carefully calculated percentage of returns against sales will cope, but what about in three or … READ MORE »

A change in prosecuting practice

The EU has taken an interest in breaches of legislation of late, moving on from slaps on the wrist to fines of breathtaking severity. Their influence on email marketing has been considerable and recently they have taken a strong stand with regards websites. Recent results include four companies being fined a total of €500,000. This … READ MORE »

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