Tag: GDPR

Personal Data in Email Marketing: Guide for SMEs

If you’re running email marketing campaigns, personal data isn’t a side concern — it’s the engine behind everything you do. From list building to segmentation and automation, your results depend on how well you collect, manage and use subscriber data. Done properly, it drives engagement and ROI. Done poorly, it creates risk — both legal … READ MORE »

Email Security: How to Protect Subscriber Data

Security Risks in Email Marketing Are Real Data security is not optional in email marketing. Subscriber data is one of your most valuable assets — and one of your biggest liabilities if mishandled. Recent enforcement action by the Information Commissioner's Office (ICO) highlights the risks. A major password management provider was fined £1.2 million following … READ MORE »

Is Verbal Consent Valid for Email Marketing?

The short answer: yes — but it’s not ideal. Verbal (oral) consent can be valid for email marketing under UK data protection law. However, while it is legally acceptable in certain situations, it carries more risk than written or digital consent. For most businesses, it should be used with caution. What Counts as Valid Consent? … READ MORE »

Ongoing Email Marketing Security Training

You’ve trained your staff. They understand passwords, phishing, and basic security. Job done? Not quite. In email marketing, security isn’t a one-off exercise. It’s an ongoing process — because the threats never stand still. The Problem: Threats Evolve Faster Than Training The systems designed to protect your email marketing data are constantly being tested. When … READ MORE »

Why Email Marketers Must Know the ICO Website

If you work in email marketing and rarely visit the Information Commissioner's Office (ICO) website, you’re taking an unnecessary risk. Not because you’re doing anything wrong. But because you might not realise what’s changing. The ICO Isn’t Just Enforcement — It’s Insight Most people think of the ICO as a regulator that steps in when … READ MORE »

Build Trust: How You Use Subscriber Data

Trust is fragile. In email marketing, it’s everything. A subscriber doesn’t hand over their data lightly. They’re making a quiet calculation: Is this worth it? Can I trust this company not to misuse my information? If you don’t answer those questions clearly, they’ll answer them themselves. And they won’t subscribe. The Problem: People Don't Know … READ MORE »

First Steps to Take After a Data Breach

No one wants to think about a data breach. But if your email marketing list is compromised, you’re not just dealing with IT headaches — you’re facing compliance obligations, subscriber trust issues, and potentially costly reputational damage. The good news? A breach doesn’t have to spiral into disaster if you handle it quickly, transparently, and … READ MORE »

Email Compliance: DUAA 2025

Email marketing doesn't exist in a vacuum. It operates within a strict and ever-evolving legal framework. The latest edition to the email compliance framework is The Data Use and Access Act 2025 (DUAA), which received Royal Assent on 19 June 2025. While the DUAA does not replace the UK GDPR, the Data Protection Act 2018 (DPA) and … READ MORE »

Should you anonymise email data?

We recently covered what personal data is, albeit in the form of a brief overview, and there is a lot more to it than can be covered in 500 or so words. Come to that, 1000 words. It’s involved. It’s complex. It can get you into severe trouble with the ICO. It can cost you … READ MORE »

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