Tag: email marketing

What to do with returns?

There is ample evidence to show that a simple and straightforward returns policy increases customer confidence and therefore purchases. We also know that if the process is delayed, difficult or there are obstructions, subscribers to your email marketing lists will tick the box to unsubscribe. Clearly, it is in your interests to devise a procedure … READ MORE »

All data sources have value

The returns from an email marketing campaign are comfortingly dependable. There can be no arguments about the raw data although it does have to be interpreted to an extent. But there are other sources of information that can be used with such metrics to target subscribers. Further, not all subscribers are created equal and calculating … READ MORE »

Other sources of metrics

We have emphasised that returns from email marketing are what differentiates us from other methods of marketing, those ones with a lower return on investment. We can target an email with a precision unknown just a few years ago. Your subscribers can be classified in other, more traditional ways than by returns only. Do not, … READ MORE »

Email marketing changes in 2016

2016 has been a momentous year for the UK. What is more, it is likely that it will be talked of, have books written about it, and be the subject of many a thesis over the next few years. We used to segment history by way of the surnames of our monarchs. Can there be any … READ MORE »

What happened with data in 2016?

2016 was a turbulent time for email marketing although perhaps not as concerning as the pundits suggested it would be. We went from tragedy to, at worst, tragedy put of. Brexit terms are unlikely to be settled for some time and uncertainty is the enemy of commerce. We have had suggestions, promises and pointers, but … READ MORE »

Designing a returns policy

Returns are an ever-present part of email marketing and online sales. It can be a frustrating part but like so much in business, it is something we have to live with. It certain sectors of the market, such as fashion, returns account for more than half of all sales but research assures us that the … READ MORE »

The Consumer Rights Act one year on

We recently covered the latest EU sweep of websites in which it found a surprising number of errant websites with regards conforming to the Directive on Consumer Rights. In the UK we have the 2015 Consumer Rights Act which extends the provisions of the Directive. Regardless of what happens with Brexit, it is probable that … READ MORE »

E-newsletters in disguise

I don’t shine at meetings. It was with some reluctance that I attended one early this week to put forward a suggestion. It was for an e-newsletter to fit in between our bi-monthly magazine, my fear being the two month gap might be a big enough hole for competitors to exploit. I was then hit … READ MORE »

Many Happy Returns

The run up until Christmas will have generated a high workload, next the rush of the replies to your post Christmas email marketing campaigns and then, just when you are about to catch your breath, the returns start coming in. Happy New Year for everyone but you. How you deal with your returns can make … READ MORE »

Sweepstakes in prosecutions

The EU has recently concluded a number of sweeps of websites to check for, in the latest one, compliance with the Consumer Rights Directive (CRD), in particular pre-contractual information requirements. In addition to all EU countries they included Iceland and Norway as well. Whilst email marketing companies were not specifically targeted, we all depend on … READ MORE »

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