Tag: email marketing

Email Marketing’s Blind Spot

Wondering how responding to online comments protects your email marketing campaigns? Picture this: you've spent weeks crafting the perfect email campaign. The design is sharp. The offer irresistible. The subject line impossible to ignore. But then… a potential subscriber Googles your brand — and what they find isn't your campaign, but a string of unanswered complaints and … READ MORE »

The People Factor in Email Marketing

When you think email marketing success, you probably picture high open rates, compelling subject lines, or slick automation flows. Am I right? But here's the secret (not a lot of people know it): none of it matters if the people behind your email campaigns aren't engaged. Your employees are the heartbeat of your email marketing strategy.  If they're … READ MORE »

Email Marketing Lessons From… Rugby

Ever watched a rugby match and thought, "Hey, this could totally apply to email marketing?" No? Well, stick with me. Last weekend, I caught a local rugby game and witnessed a moment that perfectly captures the highs and lows of managing an email marketing team — and the leadership mindset every manager needs to nail success. The … READ MORE »

Your Subscribers Need to Know Who You Are

Hey, real talk — when was the last time you actually clicked on a company's "Who We Are" (WWA) page? I'll bet it's been a while. For most brands, that page is like the last kid picked for dodgeball: shoved off to the far right corner of the menu, all dusty and lonely. Some folks even hide … READ MORE »

Saying “Thank You” = Highest-ROI Email Move

Every now and then, newspapers wheel out a timeless lament: "Nobody says thank you anymore." Whether ot not that's true, one thing is certain in email marketing… If you're not saying thank you — you're missing a golden opportunity. Not just to be polite. Not just to stand out. But to actually boost ROI. And the best part? It's nearly effortless. … READ MORE »

DIY Email Copy: Good Idea or Risky Move?

It might surprise you to hear this from someone who writes email marketing copy for a living, but here goes: You can write your own email campaigns. You probably will. And — with a bit of structure and determination — you might even do a decent job. There. We said it. (Excuse us while our copywriting team collectively winces.) When … READ MORE »

Transparency in Email Marketing: A Superpower

Trust: It's the currency of every email campaign. There's a reason your email subscribers hesitate to hand over their details. It's not just inbox fatigue or signup apathy. It's trust – or the lack of it. According to the ICO, trust is a critical factor in email marketing performance. We want subscribers. We need their … READ MORE »

The CX Factor in Email Marketing

In 2008, United Airlines broke a musician's guitar. He tried calling. He emailed. He begged. They ignored him. So, he did what any frustrated customer with a guitar and a grudge might do – he wrote a song. "United Breaks Guitars" went viral, racked up millions of views, and torched the airline's reputation overnight. Moral of the … READ MORE »

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